Terms of Service

These terms are between you and Sentra LLC (“Sentra”, “we”). By creating an account or using the service you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

Where your organisation has signed a separate written agreement with us, that agreement governs and these terms fill any gaps in it.

Sentra is a workspace assistant. It lets you search and ask questions about your own documents, connect third-party tools, and build agents and workflows that act on that content.

We may change features over time. If we remove something you rely on, we will give reasonable notice.

Keep your credentials confidential and tell us promptly if you believe an account has been compromised. You are responsible for activity under your account, and a workspace administrator is responsible for the members they invite.

You agree not to:

• use the service unlawfully, or to store or generate unlawful content
• upload content you do not have the right to upload
• attempt to access another workspace's data, or to circumvent access controls, rate limits or security measures
• reverse engineer the service, except to the extent that restriction is unenforceable by law
• resell or provide the service to a third party without our written agreement
• use the service to build a competing product

We may suspend an account that puts the service, its data, or other customers at risk. Where practicable we will tell you first.

You keep all rights in the content you upload or create. You grant us only the licence we need to operate the service for you — to store it, transmit it, index it, and pass it to the model providers required to answer your requests.

We do not use your content to train any model, and we do not permit our model provider to train on it. Your question and the material needed to answer it are sent to our model provider to produce that answer, and are not retained for training by us or by them. This is the same commitment made in the Privacy Notice.

You are responsible for having the rights and, where required, the consents to put your content into the service.

When you connect a third-party service, you authorise us to access it on your behalf within the scope you approve. Those services are controlled by their providers, not by us, and their own terms apply to them. We are not responsible for a third-party service changing, failing or withdrawing access.

You can disconnect an integration at any time; doing so revokes our access going forward.

The assistant produces output automatically and that output can be wrong, incomplete or out of date. It is not professional advice. Check anything you intend to rely on, particularly before acting on it in a connected system.

The service, its software and its branding remain ours. Nothing in these terms transfers any of it to you beyond the right to use the service while these terms are in force.

The service is currently free. There are no paid plans, no billing period and no renewal, and no payment can be taken. If that changes, the plans, prices, billing period, renewal terms, refund terms and what happens on non-payment will be published here before anyone is charged.

We work to keep the service available and secure, but we provide it “as is”. To the extent permitted by law we exclude implied warranties, including fitness for a particular purpose.

There is no uptime commitment and no service level agreement. We do not promise the service will be uninterrupted or error-free, and no credit or refund is owed for downtime.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.

Subject to that, neither party is liable for loss of profit, loss of revenue, loss of anticipated savings, or indirect or consequential loss. Each party’s total liability under these terms is capped at the fees paid or payable in the twelve months before the claim arose.

You can stop using the service and close your account at any time. Either party may end the agreement for material breach that is not fixed within 30 days of written notice.

After termination we delete your content in line with the retention periods in our Privacy Notice. Export what you need before closing an account.

These terms are governed by the laws of the State of Iowa, United States, and the state and federal courts located in Iowa have exclusive jurisdiction over any dispute arising from them.

We may update these terms. We will change the date at the top and, for material changes, tell you before they take effect. Continuing to use the service after that means you accept the updated terms.

Questions about these terms: legal@sentraai.app.